Internet
What is it?
Fast, dependable Internet is the lifeblood of modern business.
Our Internet services offer exactly that. Sometimes called "Ethernet" or "Leased Line", this type of connection is delivered over fibre into your building directly from the local exchange and is totally dedicated to you. The speed you buy is the speed you get. Guaranteed.
It also includes a quality guarantee called an SLA (Service Level Agreement) with a target fix time in case of any issues. If this gets missed, you'll get some of your money back for the inconvenience.
You can get this service everywhere, with speeds from 100Mbps up to 10Gbps+.
Benefits
Dedicated
Guaranteed bandwidth for your business.
Symmetrical
The same speed up and down.
Scalable up to 10Gbps+
Get scalable bandwidth to match your business needs.
Service Level Guarantee
24x7, 6-hour fix or money back.
What's Included
Remote Hardware Installation
We'll ship you a preconfigured router and all the cables you need to get up and running. Follow the simple instructions, plug it in and give us a call. Installations are subject to survey and take 45-90 working days.
Flexible Support
Our team of service desk engineers are available from 8am to 6pm each working day to help with any issues. Outside of those hours, an on-call engineer is available 24x7. With a choice of support levels, we're here when you need us.
- Standard – business hours break/fix with online support.
- Silver – business hours break/fix with telephone support
- Gold – 24/7 fully managed.
IP Addresses
A single fixed Public IP Address is included within the service, but more can be added for an additional monthly cost.
Getting Your Service Installed
We know that businesses come in all shapes and sizes, so when you've placed your order, we'll be in touch to arrange a site survey. This will involve an engineer visiting you to plan the exact route the new connection will take into your building. They'll look at a whole host of things and recommend an installation plan to their delivery team. This will take into account any challenges raised e.g. "We're in a listed building and the cable can't go that way".
Your cost from internet.compare includes this survey and is based on checks done to address level. All carriers include an allowance for some additional work, but if your building is particularly complicated you may need some extra work done. On the rare occasion that this applies costs will be estimated and shared after the survey, where you'll have a choice to either cancel the order at no cost or to carry on.
Your service should be live 45 to 90 working days (subject to survey) from when the fibre carrier accepts the order, but we'll keep you updated every step of the way.
Need help? Get in touch! Our expert team of Presales consultants are available to answer your questions.